2/2/2017: Arming Your Security System
At Nightwatch Protection Inc. Your Local ADT Authorized Dealer, our number one policy is to make sure the customer is completely satisfied with their equipment. Our technicians will make sure the customer is completely comfortable using the system before leaving the site of the installation.
Our systems have a lot of different abilities to make your home safe. That being said, a lot of the information can easily be forgotten.
When arming your system, you can choose between two options:
- Stay mode - you will want to arm your system in Stay mode when you plan on staying home but still want the system to be armed. This function is mainly used when you are turning in for the night, or if you are home alone and want to be alerted if someone comes inside. In Stay mode, only the perimeter of your system will be armed. This means any interior equipment will be deactivated, allowing you to move throughout your house without fear of alarming the system.
- Away mode -This mode is for when you are leaving the house and no one is home. This method will come in handy when everyone in the house has gone to work for the day, or if your family takes a vacation and nobody is home for an extended period of time. Away mode will not only arm the perimeter but, it will also arm all of the interior equipment as well.
To arm your system in both, Stay and Away mode:
- You must simply press and hold the button for the respected method until the red lock appears on the screen of your panel.
- Once this occurs, you will have 60 seconds to exit the building.
- Upon re-entry, there will be a 30-45 second window to get to the panel and disarm the system using the master code. Once those 30-45 seconds are up, the alarm will begin to sound.
To download your own copy of the panel manual CLICK HERE
This series of blog posts will provide you with information on the different aspects of your security system & expand your knowledge of the security system by answering questions you may have.
If you are interested in acquiring a security system, or have any questions about your existing security system, do not hesitate to call us at (888) 722-9282.
To learn more tips and tricks about your security system, be sure to check out next blog post!
1/24/2017: FIRE SAFETY GUIDE by Nightwatch Protection Inc. Your ADT Authorized Dealer
At Nightwatch Protection, we like to consider ourselves to be security and safety experts. 16% of all house fires are started by just home heating – this makes the winter months one of the most dangerous seasons for house fires. Make sure that you’re prepared with the following steps:
STEP 1: Make a home fire drill
Did you know that you only have two minutes to escape your home during a fire? To avoid losing or leaving any family members behind in the panic, it’s best to make sure everyone in the household is consulted on exactly what to do. Not only that, but it is a great family bonding activity. Here is a step-by-step guide to get started:
- Gather your entire household. Draw a map of your home with them, identifying all bedrooms.
- Determine all areas of egress – make sure each door and window is clearly marked and distinguished.
- Label each room, taking special care to make sure that bedrooms are highlighted and very noticeable.
- Determine any special needs in the house. For example, a baby or toddler cannot be expected to flee the home without assistance. Designate one family member to be responsible for ensuring the safety of one person who has special needs. For example, if you and your partner have two children, they are responsible for grabbing one, and you are responsible for grabbing the other.
- Go bedroom by bedroom, and assume two ways out of the home from each room. Make sure that children know that if they can’t leave their room via the door, to find the best window to evacuate from. From the bedroom, determine at least two efficient paths to an outside door, trying not to visit the same rooms on either plan. In the case of an advanced fire, some pathways may be blocked, so it is important that both methods of egress are different.
- Once outside, determine a safe place to meet. Make sure it’s not too close to the home, and away from smoke and flames. However, it should be close enough to easily get to. Some suggestions for meeting spots would be the mailbox, a tree, or a telephone pole – anything that doesn’t move works fine. Be sure everyone is aware where this spot is. Make sure this spot will not block fire safety personnel.
- Make sure your kids know 911 and where your home is located! If there’s ever an unusual situation, like a fire when you are not home, or they are completely trapped in their room, it could very well save their life.
Remember, the less time spent in the home, the better! Remember, once you are outside of the home, DO NOT RETURN! Returning inside is incredibly dangerous, since fire spreads at an exponential rate. In just 3 minutes, your entire second floor will be covered in thick smoke that is difficult to navigate. In 4 minutes, your entire home is likely entirely engulfed in flames and even navigating the first floor would be nearly impossible.
The best way to take advantage of every valuable second in a house fire is to install monitored smokes. Think about what you would do once outside. Would you call 911? Well, when you were reading the step-by-step guide, did you think at any point, “I shouldn’t forget my cell phone”? If not, definitely do not expect yourself to remember to grab your cell phone if you are jolted out of deep sleep in the middle of the night, and need to escape for your life. If you run to a neighbor’s house, they will most likely let you use their phone, but you can’t be positive they will even hear you trying to wake them up. When every second counts, and you still need to wait for the fire engines to be deployed, you want to be ahead of the fire.
Nightwatch Protection’s monitored smoke alarms can detect smoldering fires, and when it does, the fire department will be notified immediately. That way, all you need to worry about is making sure your family is out safe – we have your home covered.
STEP 2: Know your alarms!
The fire alarm is key to ensuring that everybody wakes up in the case of a fire, and everybody leaves as soon as possible. Here is a checklist to ensure your alarms are set to go:
- Test them – there should be a prominent test button on your alarm. Press and hold it. If the beep that is emitted is not almost earsplitting, that means it is time to replace your batteries. Remember, this should be loud enough to wake everybody in your home from deep sleep.
Learn what kinds of alarm you have. Every home should have both ionization and photoelectric alarms in their home. The difference will be explained after this list.
Be sure you have at least one on each floor of your home, and additional alarms in the bedrooms.
Make sure your alarms are less than 10 years old. If not, replace them as soon as possible. Like all electronics, age damages their functionality. If you’re not sure how old your alarms are, it’s advisable to just replace them.
Make sure your smoke alarms are interconnected. That way if a fire starts in the kitchen at night, everyone will wake up and be able to evacuate, or put out a small fire before it starts raging.
Make sure your batteries have been replaced this year. If an alarm is chirping, the battery must be replaced. Try to designate a day each year to replacing the batteries in order to stay organized.
STEP 3: Practicing your fire escape plan
Since your smoke alarms are working and your fire escape plan is finished, all that’s left is to practice! If it’s just you and your partner, try evacuating a couple times just so it will commit to muscle memory. If children live in your house, make a game out of it and have them race each other out of the home and to the spot.
Teach your kids (or yourself) how to know if it’s safe to exit via a door. Show them to feel the doorknob with the back of their hand. Using a palm would result in intense burns. If the door feels hot, don’t use it! That means the fire is very close by.
Check under the bedroom door before moving out of it. If there’s a thick cloud of smoke beneath the door then that means the entire home is covered in smoke and it is not safe to exit. If there’s visible fire, the fire is far too close to leave your bedroom.
If either of the above scenarios occur, the safest option is to call 911. If possible, put a wet towel or other wet piece of fabric beneath the door to prevent the smoke from flowing into the room. At that point, the best option is for you or your family member to open their window and yell for help, while waving a brightly colored shirt or a flashlight.
If the fire department, a family member, or a neighbor can’t come to the rescue and their life is actively being threatened by the fire, it is likely safest to leave through the window.
Have young children try different methods of evacuation.
- For example, since it’s difficult to see during a fire, try it blindfolded too!
-In a fire where there’s a heavy amount of smoke, it would be safest to get on the ground and crawl out of the home. For that reason, have your kids practice “get low and go” – which is getting out of the house quickly while crawling.
Practice “stop, drop, and roll” with your children. While they are practicing evacuating, randomly tell them to “Stop!”. Then make sure they cover their face, quickly get on the ground, and roll back and forth. Running while on fire will only fuel it.
Teach older children how to use a fire extinguisher. There is no set age, but they should be able to easily carry the extinguisher and operate all parts without much struggle. If you have an old fire extinguisher in your home, let them use it under close supervision.
Practice even more! Go over the basic fire plan every 6 months with your family, and give them another chance to practice. This should take 10 minutes or less and could save a life. During these practice rounds, ensure all doors and windows used for egress open easily.
Although your family now knows the basic ways to protect themselves in case of a house fire, there’s still much to learn. Stay prepared and stay safe.
This is actually my second review of Nightwatch because I called the company shortly after installation to share my satisfaction. Our technician, Paul, was friendly and exceedingly knowledgeable and gave great advice on our installation needs. Paul installed our system in no time at all and gave detailed instruction on its application leaving my wife and I both very comfortable with its use. Nightwatch is fortunate to have Paul representing them!
Went above and beyond
My service rep Adam had went above and beyond making sure I had received my rewards I was supposed to be given when starting. His professionalism & sincere care blew me away with how much effort he put in his job. 10/10 service
My technician was on time, friendly, and took his time explaining everything to me, and I had to have it explained a few times.... I would definitely recommend you and him to anyone and everyone. Thank you for such a great experience.
The technician who installed my system was efficient and knew the equipment as was demonstrated by the self assured way in which he went about the process. He was able to answer my questions and oriented me to the equipment. I feel confident in my choice and will be happy to share my experience with friends.
2nd time using this company
This is my second time using this company. They are on the ball! Organized and honest. No issues with pricing or High price sales pressure. They just gave options and advised what would be best for our 2nd pre-owned house. The "tech" was very experienced,professional, kind, and respectful. From my first phone call to set up appt and asking questions to the install was flawless. You will be in good hands if you choose this company!
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If during the six months following installation, ADT is unable to resolve any installation/service-related concern, they will refund the installation charge and/or any monitoring fees paid. Subject to the terms and conditions of the Residential Services Contract between you and ADT Security Services.
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This offer is provided by Nightwatch Protection, Inc and is not sponsored by ADT, Partners, Installers, or Dealers. Limit one Reward Card per household. To be eligible for this offer, you must be a new ADT customer and you must have ordered your system and had your system installed directly through Nightwatch Protection, INC.
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†ADT Pulse Interactive Solutions Services, which help you manage your home environment and family lifestyle, requires the purchase and/or activation of an ADT alarm system with monitored burglary service and a compatible computer, cell phone, or PDA with Internet and email access. These ADT Pulse Interactive Solutions Services do not cover the operation or maintenance of any household equipment/systems that are connected to the ADT Pulse Interactive Solutions Services/Equipment. All ADT Pulse Interactive Solutions Services are not available with the various levels of ADT Pulse Interactive Solutions Services. All ADT Pulse Interactive Solutions Services may not be available in all geographic areas. Standard message and data rates apply to text alerts. You may be required to pay additional charges to purchase equipment required to utilize the ADT Pulse Interactive Solutions Services features you desire. $99 Installation. $100 Giftcard fulfilled by dealer. Limit one per new ADT customer and cannot be combined with other offers or discounts. Burglary, Fire, Carbon Monoxide and Medical Alert monitoring requires purchase and/or activation of an ADT security system with monitored Burglary, Fire, and Carbon Monoxide and Medical Alert devices. Fire, Carbon Monoxide and Medical Alert services are an additional charge. Quality Service Plan (QSP) is ADT's Extended Limited Warranty. 36-month monitoring contract required from $52.99 per month, ($1,907.64), 24-Month Monitoring Agreement required at $52.99 per month ($1,271.76) for California, including Quality Service Plan (QSP). Termination fee applies. Additional charges may apply in areas that require guard response service for municipal alarm verification. Prices subject to change. Prices may vary by market. Some insurance companies offer discounts on Homeowners Insurance. Please consult your insurance company. Local permit fees may be required. Satisfactory credit history required. Additional monitoring fees required for some services. Photos are for illustrative purposes only and may not reflect the exact product/service actually provided.